This Data Deletion Request Policy explains how you can request correction or deactivation of the personal data associated with your Aneemarcom account, since the App has no self-service "delete my account" feature — and why deletion itself is not offered at all. It supplements our Privacy Policy and Terms and Conditions, which govern your use of the App. In the event of any inconsistency, those documents take precedence.
1. Purpose
Aneemarcom Private Limited respects your right to have inaccurate personal data corrected and your account deactivated where appropriate. The Company does not delete personal data — see Section 3 for why — so this Policy explains the request-based process that takes the place of a self-service flow, so you know exactly who to contact and what to expect.
2. Scope
This Policy applies to all Field Officers using the Aneemarcom Android application, operated by Aneemarcom Private Limited. It covers requests to:
- Deactivate your account (prevent further sign-in)
- Correct inaccurate personal data associated with your account
It does not cover data deletion — the Company does not delete personal data under any circumstance; see Section 3 for why and Section 7 for what is retained.
3. Why Data Is Not Deleted
This is a deliberate policy choice, not just a current technical limitation. Every Aneemarcom account is created by an Administrator as part of your employment or engagement with the Company — there is no public sign-up, so there is nothing for you to unregister yourself from the way a consumer app user could. Your Submissions (photographs and location data) also function as the Company's own permanent business records, proving that specific promotional campaigns were executed — records the Company retains indefinitely for its own recordkeeping, client-reporting, and audit purposes, rather than records an individual user, or the Company itself, ever erases.
The App's backend has no delete capability at all for any record type, which matches Company policy — the only account-level control that exists is an active/inactive switch, set by an Administrator. Data submitted through the App is retained by the Company indefinitely and is not deleted, whether by you, an Administrator, or automatically over time. If this policy ever changes, this document will be updated to match.
4. How to Request Deactivation or Correction
Contact your Administrator or the Grievance Officer
While you are still engaged by the Company, your Administrator can act on most requests directly. For any request after your engagement ends, or if you are unsure who to contact, use the Grievance Officer details in Section 9.
Tell us what you're requesting
State clearly whether you want your account deactivated or specific data corrected, and include your registered mobile number and the Activity/team-van you were assigned to, so your record can be located. There is no fixed request form — a clear message is enough. Data deletion is not offered — see Section 3.
We verify and act on the request
Because there is no self-service flow, we confirm the request against our own records (typically through your Administrator, who already knows you) before acting on it. Once verified, we deactivate the account and/or correct data as described in Sections 5–7.
5. What Happens to Your Account Access
Once a deactivation request is processed, an Administrator sets your account to inactive. You can no longer sign in with that mobile number. This takes effect as soon as the change is made — there is no waiting period before sign-in is blocked.
6. What Happens to Your Personal Data
Account-level personal data — your name and mobile number — can be corrected on request. There is no automatic process for this: a correction is carried out manually once your request is verified. This data is not deleted or removed; see Section 7.
If you only want to stop being contacted or scheduled for new Activities, ask your Administrator to deactivate your account — no further request is needed for that.
7. Data Retained Indefinitely — Not Deleted
The Company does not delete data. Deactivating your account (Section 5) stops sign-in, but every category of data below continues to be retained after deactivation, indefinitely:
- Submission records — photographs, location data, and metadata tied to Activities you worked on — retained permanently as the Company's own recordkeeping, client-reporting, and audit record for those campaigns.
- Account-level data — your name and mobile number — retained permanently, subject only to the correction process in Section 6.
- Data needed to comply with a legal obligation, resolve an active dispute, or enforce our agreements — retained for as long as that need exists.
- Standard technical logs (server access timestamps, request/response records) retained for security and troubleshooting purposes, which are not actively linked to your identity after deactivation.
There is no retention period after which this data is deleted — it is kept for as long as the Company operates, consistent with Section 3.
8. Exceptions
8.1 Legal Holds
Where we are required by law, court order, or regulatory obligation to retain specific data, we retain it for as long as that obligation requires — consistent with the Company's broader policy of not deleting data at all (Section 7).
8.2 Minors
The App requires users to be at least 18 years of age. If we become aware that an account belongs to someone under 18, we will deactivate that account immediately without requiring a request; the data associated with it is otherwise retained the same as described in Section 7.
9. Contact Us / Grievance Officer
To make a request under this Policy, or for any privacy-related concern, please see our Contact Us page for Aneemarcom Private Limited's full company, support, and Grievance Officer contact details.
10. Policy Updates
We may update this Policy from time to time to reflect changes in the App's features, our data practices, or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this document.
This Policy describes a request-based process rather than in-app self-service, which reflects the App's actual current architecture: it has no public sign-up and no delete route anywhere in its backend, only an administrator-controlled active/inactive switch. Google Play's account-deletion expectations can be satisfied by a documented web-or-contact-based request process for an app of this kind; confirm this specific approach against the current Play Console requirements before publishing, since Google's own policies are updated from time to time. Data retention (Section 7) reflects Aneemarcom Private Limited's actual policy of retaining all data indefinitely and never deleting it — confirmed directly by the business owner, this is no longer a placeholder. The Section 8.2 minors exception was adjusted to match (deactivation, not deletion); if applicable child-data-protection law in fact requires actual erasure for minors, that specific carve-out should be reviewed with legal counsel before publication, since it sits in tension with the Company's general no-deletion policy. Company and Grievance Officer contact details are maintained in one place, on our Contact Us page, rather than repeated in every document.